Customer Support Representative (Not Reporting)

Key Responsibilities:

• Identify cases within the corporate services department where mandatory reporting requirements are not met or are incomplete.
• Conduct thorough investigations to understand the root causes of non-reporting cases and determine the appropriate corrective actions.
• Maintain accurate records and documentation of non-reporting cases, investigations, and actions taken to address deficiencies.
• Identify opportunities for process improvements and implement best practices to enhance reporting accuracy and efficiency.
• Implement corrective actions and preventive measures based on lessons learned from past non-reporting cases and regulatory feedback.
• Utilize internal systems, databases, and tools to track and manage non-reporting cases effectively.

Qualifications:

• Bachelor’s degree in business administration or a related field.
• Previous experience in similar role within the Customer services, corporate services, or regulatory sector preferred.
• Excellent analytical skills and attention to detail, with the ability to conduct root cause analysis and identify underlying issues.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.

WHAT WE OFFER:

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Annually Appraisal and Bonuses.